My stay was quite disappointing overall. The hotel had cleanliness issues that made my experience less enjoyable, but the location was convenient for getting around Zermatt. I wish the service had been more attentive to my concerns.
Rooms
5.0
The room was not clean; there were spider webs and even some large spiders, which was unsettling. I also found marks on the walls that suggested a lack of proper cleaning.
Service
5.0
The reception staff's rudeness, especially when I raised concerns about the cleanliness of my room, was very inappropriate. Their response to my discomfort was dismissive rather than helpful.
Location
8.0
The hotel was conveniently located, with easy access to the main ski lift and nearby attractions via frequent buses.
Dining
6.0
I appreciated the breakfast options available, but the overall dining experience didn't leave a significant impression on me.
Facilities
5.0
The hotel offered basic facilities like a ski pass vendor and equipment hire, but I didn't use them due to my experience with the room.
Steven
United States of America,
December
2024
6.8/10
My stay at Annex Antika was mostly positive, thanks to the accommodating staff and convenient location near local shops and restaurants. However, I did face a couple of issues, like the room being a bit cold at night and my request for a second pillow not being fulfilled immediately. Overall, it was a good experience, especially for a solo traveler like me.
Rooms
8.0
My room was clean and modern, but it got a bit chilly during the night, likely due to the bathroom being open. A second pillow would have been nice too.
Service
9.0
The staff were fantastic. They were super friendly and really helpful with my requests, which made my stay more enjoyable.
Location
9.0
Being so close to the city center was a big plus! I could easily walk to nearby shops, bars, and restaurants. Plus, the ski lift was a short stroll away.
Dining
8.0
Breakfast included fresh pastries, which were a good treat. I appreciated having that in the morning before heading out.
Facilities
8.0
The hotel also offered convenient services like ski pass sales and ski equipment hire, making it super easy to get ready for a day on the slopes.
Frank
United States of America,
December
2024
6.0/10
I had a pleasant stay at Annex Antika in Zermatt, characterized by its great location and friendly staff. The breakfast was nice (especially the pastries!), but I found the access to my room a bit odd through the basement laundry area. Plus, the fact that they only accept cash for the local city tax was surprising. Overall, it was a decent experience.
Rooms
7.0
My Twin Room was clean and modern, but I could have used a kettle or coffee maker. It was a little cold at night, especially from the bathroom area.
Service
9.0
The staff were great, always friendly and helpful with my requests. They made check-in smooth despite the cash-only situation.
Location
8.0
The location was excellent, just a short walk to restaurants and the ski lift. It was also right on the bus line, making it easy to get to the ski resort.
Dining
7.0
Breakfast was included and consisted of typical Sicilian products, which was a nice touch. I enjoyed starting my day with a good meal.
Facilities
7.0
They provide ski pass vendor services and ski equipment hire, which I found convenient. However, I did wish for a little more in-room amenities.
Scott
United States of America,
December
2024
6.0/10
I had a mixed experience during my stay in Zermatt. The hotel's location was perfect, being close to the railway station and within easy reach of ski lifts. However, I encountered a frustrating incident with one of the receptionists, which left a negative impression on my visit. Overall, the facility was great, with clean rooms and helpful staff, but I wish the service had been more consistent.
Rooms
9.0
My single room was clean and modern, with a good hot shower, although I would have appreciated a second pillow. The room was a bit cold at night, likely due to the bathroom's draft, but I managed to sleep well once I closed the door.
Service
5.0
Most staff were friendly and helpful, which I appreciated. except for one incident. The receptionist was rude when I asked to buy a ski pass. It was disappointing, especially since I was trying to enjoy my stay.
Location
10.0
The hotel is ideally located away from the crowds but still close to the railway station, making it easy to explore Zermatt and access ski lifts. The view of the Matterhorn was an added bonus.
Dining
8.0
The dining options were included, which added value to my stay. I enjoyed the fish and chips during my visit, and overall, the atmosphere was pleasant.
Facilities
9.0
The hotel offered great facilities, including a ski pass vendor and equipment hire right on site, which made my ski trip convenient. I also enjoyed the welcome drink upon check-in.
George
United States of America,
October
2024
6.0/10
I had a pleasant stay at Annex Antika, with clean and modern accommodations that made me feel comfortable. The staff were friendly and helpful, and I appreciated the convenient location close to shops and the ski lift. However, I found the temperature in my room a bit chilly at night, especially coming from the bathroom.
Rooms
9.0
My single room was clean and modern, but I would have liked an additional pillow. The hot shower was a nice touch, though the room was a little cold at night.
Service
9.0
The staff were fantastic – friendly and always ready to assist with any requests I had during my one-night stay.
Location
9.0
Located on the river and just a short walk from the ski lift, it was practically close to everything I needed, including shops and restaurants.
Dining
8.0
I enjoyed a good breakfast with freshly brewed coffee, which added value to my stay.
Facilities
8.0
The facilities were very convenient, with easy access to ski equipment rental and the ski pass vendor right on-site.
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